IT Service Outsourcing: A Quick Guide

IT service outsourcing is the process of hiring a third-party vendor to manage and deliver IT services. This can include a wide range of services, such as application development and maintenance, infrastructure management, and security services.

Outsourcing a company’s managed IT needs is becoming increasingly popular as businesses look to reduce costs, improve efficiency, and gain access to specialized expertise. In fact, a recent study by Statista found that the global IT outsourcing market is expected to reach $355 billion by 2025.

As noted, there are many different types of IT service outsourcing, including:

  • Application development and maintenance: Outsourcing the development and maintenance of custom software applications.
  • Infrastructure management: Using a third party firm for the management of IT infrastructure, such as servers, networks, and data storage.
  • Security services: Employing contractors for IT security services, such as firewall management, intrusion detection, and security monitoring.

While Infracore doesn’t provide application development and maintenance, we do specialize in infrastructure management and security services.

Benefits of IT service outsourcing

There are many benefits to IT service outsourcing, including:

  • Cost savings: It can help businesses save money on IT costs. This is because outsourced providers can often leverage economies of scale and offer lower rates than in-house IT teams.
  • Improved efficiency: Third party providers can also help businesses improve their IT efficiency. This is because they have expertise in managing IT systems and processes, and they can help businesses to identify and implement best practices.
  • Access to specialized expertise: Outsourced providers have access to a wide range of specialized expertise, which can be difficult and expensive to find in-house. This can be especially beneficial for small businesses that do not have the resources to maintain a large IT team.
  • Scalability: It can help businesses scale their IT operations more easily. This is because outsourced  providers can quickly add or remove resources as needed.
  • Focus on core competencies: Outsourcing IT needs can free up businesses to focus on their core competencies. This is because businesses no longer need to worry about managing their IT infrastructure and systems.

How to choose an IT service outsourcing provider

When choosing an IT service outsourcing provider, there are a few key factors to consider:

  • Expertise: Make sure the provider has the expertise to deliver the services you need.
  • Reputation: Research the provider’s reputation and track record.
  • Cost: Get quotes from multiple providers and compare their pricing.
  • Contract terms: Make sure the contract terms are clear and fair.


IT service outsourcing can be a great way for businesses to reduce costs, improve efficiency, and gain access to specialized expertise. However, it is important to choose a provider carefully and to make sure the contract terms are fair.

If you are considering IT service outsourcing, please talk to Infracore first – but you should also talk to multiple providers before making a decision.